Reference Point Software

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Free technical support is available to all our customers. If you are having trouble with a template or your word processor, please let us help.

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Support

Reference Point Software is here to help.

Click here to visit our FAQ page.

View a tutorial on the tutorial page.

Download Problems? Click here.

The best way to contact us is via our tech support form. Click here to e-mail us. Be sure to tell us the name and version of your word processing software when describing your problem. E-mail is the best way to get a response on the weekends.

Call us toll-free at 800-474-5058. To get a human instead of an answering machine, call Monday through Friday from 9am to 5pm EST. But you can really call any time; if we don't answer just leave a message and we will return your call.

What you can expect from us:

Monday through Friday from 9am to 5pm Eastern time we can usually respond to your e-mail or voicemail message within the hour. After 5pm we try to respond to e-mail messages and some voicemail messages until 9pm.
Saturday during the day (9am to ?) we respond to e-mail messages and voicemail within 3 to 4 hours. We are not consistently available on Sat. evening.
Sunday we are closed. (We do check our e-mail on Sunday, and will try to respond if you have an emergency.)

If our tech staff has directed you to use the Word tech support tool on-line,
click here.

"The customer service has been excellent. I'm happy with the product and have found it to be most useful in preparing college writing assignments."

Kate Sullivan,
Brevard Community College and the University of Central Florida